Frequently Asked Questions
01. How does it work?
When you become a member, you will be assigned a dedicated, personal concierge who will work with you to discuss all your home maintenance and service needs. Once your concierge has all the required information, they will arrange and manage any of the services you requested, from setting up schedules for regular services like landscaping or annual tune-ups for heating or cooling systems. Your concierge will then be your only point of contact for any home services that you wish them to manage for you. Just call your concierge any time if you require any new or additional services and they will handle it all for you.
02. Do I have a dedicated team?
Yes. Your personal concierge is your only point of contact and our team is available 24/7 to help with any of your home maintenance projects or home service emergencies. Your home concierge will handle any arrangement with contractors for specific projects.
03. How do I handle emergencies?
You can call your personal concierge at any time, around-the-clock. They and their team will be available to quickly take care of any emergency home maintenance programs or services.
04. What if I have other needs?
Your dedicated home concierge is always there to help you, no matter what your home service or maintenance needs may be, from regular services to once-off projects, your concierge is the only person you need to help source, manage and complete any home service projects.